TP532
The Customer is Always Right?
Category: Business
INSTRUCTOR: Nualla Coombs
Class Description:
This phrase, coined by the founder of the Selfridges stores in the early 1900s has become the mantra for many companies when they consider customer services, but are we taking it too literally? Discover how to go the extra mile to create a centre of excellence and motivate your clients and enable staff to truly offer best customer service.